Privacy Policy

At Guitar Training Online, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy applies to all users of our subscription-based guitar training website.

1. Information We Collect

We collect only the following personal information from you:

• Name: To personalise your account and identify you as a user.
• Email Address: To enable account login, send account-related communications (e.g., password resets), and provide subscription updates.

2. How We Use Your Information

Your personal information is used solely for the following purposes:

• Account Management: To create and manage your account, allowing you to log in and access our guitar lessons and tools.
• Communication: To send you essential account-related emails, such as confirmation of subscription, password reset instructions, or updates about your account.
• Service Delivery: To provide you with access to our subscription-based services, including personalised lesson progress tracking.

We will never use your data for marketing purposes unless you explicitly opt in, and we will never sell or share your data with third parties for their own purposes.

3. Third-Party Services

We use trusted third-party services to process payments securely:

• Stripe: Our payment processor, Stripe, handles all payment-related data (e.g., credit card details). We do not store or have access to your payment information. Stripe’s privacy policy can be found here.

Stripe complies with UK GDPR and other applicable data protection laws to ensure your payment information is secure.

4. Data Storage and Security

We take the security of your data seriously and implement appropriate technical and organisational measures to protect it, including:

• Encryption of data in transit and at rest.
• Regular security assessments to identify and address vulnerabilities.
• Access controls to ensure only authorised personnel can access your data.

Your data is stored securely within the UK or in jurisdictions with equivalent data protection standards.

5. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete data.
• Erasure: Request deletion of your data (e.g., when you cancel your subscription).
• Restriction: Ask us to limit how we use your data in certain circumstances.
• Objection: Object to the processing of your data (e.g., for marketing, which we do not do unless you opt in).
• Data Portability: Request your data in a structured, commonly used format.

To exercise any of these rights, please contact us at support@guitartraining.online. We will respond within one month, as required by law.

6. Data Retention

We retain your personal data only for as long as necessary to provide our services or comply with legal obligations:

• Your name and email are kept while your account is active.
• If you cancel your subscription, we will delete your personal data within 30 days, unless we are required to retain it for legal reasons (e.g., tax records).

7. Cookies and Tracking

We use essential cookies to ensure the website functions properly (e.g., for login authentication). We do not use cookies for tracking, analytics, or advertising purposes. You can manage cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will notify you via email if significant changes are made. This policy was last updated on 15 April 2025.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Email: support@guitartraining.online
• Address: Guitar Training Online, [Your UK Address], United Kingdom

You also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint.